The redesigned 2012 C and M Classes are now here. Call 717-691-3333 or stop by for a test drive today!
Testimonials About Sun Motor Cars
Testimonial
Customer Service
2011-12-23
I received the Mercedes late Monday night. The car was better than described and everything I could have hoped for. My wife was very excited by the surprise of an early arrival and loves the car. I want to personally thank both of you for all your help and patience and look forward to doing business in the future. Have a Happy Holiday Season!
Scott and Kelley Bowman on Customer Service
2011-12-23
Testimonial
Customer Service
2011-12-22
Adam, thank you for following up. Your follow up got me to come and take a look! The manager, Andrew, you introduced me to was laid back and cool. My sales consultant, Glenn, was very very good in explaining the features of the car and coming across with no pressure. He was very upfront. Last but not least, THE OWNER, was genuine; and anyone can tell a people person. You guys are a well oiled machine that has and shows feelings. As they tell my favorite boxer, Floyd Mayweather, KEEP doing what your doing! I wish you guys nothing but success. This was officially the 10th new or pre-owned car I purchased in my life, AND BY FAR the MOST PLEASANT.
Craig Venson on Customer Service
2011-12-22
Testimonial
Value
2010-06-22
I worked with Barry to diagnose and repair a BAS,ESP,ABS MIL light condition in my SL500. It was already diagnosed by an independent repair shop but I was sent to Sun due to the lack of proper tooling at the independent shop. I was expecting a very high repair bill, but was pleasantly surprised that Sun's estimate and final total was $150 less than the independent shop had estimated. That combined with the professionalism of the service advisor(Barry) and the ease of dropping off/picking up along with a nice loaner car has converted me to be a fan of Sun Motors. Keep up the good work!
Ed Cain on Value
2010-06-22
Testimonial
Customer Service
2010-06-08
I was so impressed with the “Service” I received on June 1st. I called your dealership at 7:35am to advise them of my problem, Brian said come right in. Brian greeted me with a smile, had a loaner car ready, when I went to the loaner car, the professional gentleman (so sorry I did not get his name) was unhappy with a small dirt spot on the windshield and insisted upon cleaning it until it was perfect. At 7:45am, I was driving out of your lot and on my way to my office. Now that is “Delivering Service”. I have had the pleasure of providing Travel “Service” to many global corporate and leisure clients who have remained loyal to us for over 20 years. Our clients say their loyalty is due to receiving excellent service. My experience has been that most companies have a sign, verbally state or have a recording that says push 5 for “customer service”, but do not “Deliver Service” to their customers. Sun Motors Mercedes-Benz did deliver “Excellent Customer Service”. Thank you very much.
Rosemarie Malpass on Customer Service
2010-06-08
Testimonial
Customer Service
2010-02-17
Shannon and I must thank you very much for an amazing car purchasing experience. It is very much appreciated. A great big thanks goes out to Marc for exposing us to Sun Motor Cars. Facebook does some great things!!! Scott of BMW was extremely helpful. Adam's guest service skills and hospitality were spectacular. Steve...thanks so much for the emails and it was great to meet you briefly on Thursday evening. Barb...you are a class act and thanks to you for both the coffee and the warmest of welcomes. Andrew...Thank you so much for taking care of us. It was the best car purchasing experience we have ever had. The website sets the bar high for the experience expectation and our expectations were blown away in a fantastic way from our drive up to the venue and stepping into the door to both meet you and see the E-class shining in the showroom light. You are a professional and we are extremely grateful for your direct and comforting approach. Dan...Congrats on a fantastic business model and unparalleled guest care. We are truly impressed and you have earned our future business as well as having us as ambassador's of Sun Motor Cars. Thanks for taking your time to converse with us on Thursday evening. It is quite apparent how well you take care of your team and as a result...how well they take care of the guest.
Jason Eyer on Customer Service
2010-02-17
Testimonial
Customer Service
2009-12-21
I would like to express my appreciation to Dan Sunderland, Brian Rhodes, David Fisher, Tracey Cryder, and all of the staff at Sun Motor Cars for their outstanding courtesy and professionalism. Buying a car from you is one of our favorite experiences of the year. It's our pleasure to deal with honest and professional people. Jean and I wish you all health and prosperity in the coming year. Happy Holidays.
Jean and Dick McFarland on Customer Service
2009-12-21
Testimonial
Customer Service
2009-11-13
You guys go a long way to disprove the reputation that Mercedes Dealers have in the online Mercedes Forums. I never once had the feeling that I was being taken advantage of. I am very pleased with the way that you run your business. Don't change a thing!
Henry Alligood on Customer Service
2009-11-13
Testimonial
Customer Service
2009-08-12
Sun Motors has always been and continues to be very good to us with whatever we need! They are always prompt, efficient and reasonable. We appreciate their recommendations and suggestions. We are proud and grateful to be associated with Sun Motors.
Bob and Sally Crispen on Customer Service
2009-08-12
Testimonial
Customer Service
2009-08-04
I think you all do an excellent job. I have always been impressed with your professionalism, kindness, willingness to go the extra mile, and quality of work. Thank you.
Dr. Susan Stone on Customer Service
2009-08-04
Testimonial
Value
2009-06-19
As always...courteous, prompt service, & attention to detail... I highly recommend Sun Motors for any Mercedes owner
Sandra Reightler on Value
2009-06-19
Testimonial
Value
2009-06-01
Over the years, I have owned Mercedes, BMWs, Jaguars, Corvettes & numerous other cars. Sun Motors is by far the Best Dealership I have dealt with to date. Thanks and appreciations to all involved.
James Williams on Value
2009-06-01
Testimonial
Customer Service
2009-04-20
Your Customer Service and pick-up/delivery is outstanding. Mr. Yesacavage conducts himself in an extremely professional, friendly manner and I want to thank him. Your facility exemplifies what customer relations should be everywhere.
Charlie Sekula on Customer Service
2009-04-20
Testimonial
New Sales
2009-03-05
My new car is wonderful and my sales representative Dennis Williams gave me tons of helpful instruction. He set up my satellite radio, installed my EZ Pass, and fine-tuned my navigation system. he made sure I had the steering wheel at an appropriate position, called up the features I liked to display on the console, and went over important safety features. He followed up by emailing me to drop by if I had any questions or needed any help. I thoroughly enjoyed the experience and I know that Sun Motors will help me take excellent care of my new car. Sun Motors is the best dealership on the planet.
Jane Penny on New Sales
2009-03-05
Testimonial
Customer Service
2009-03-04
I would like to thank the most extraordinary sales and service team that I have ever encountered. Thanks to Dan, David, Brian, Tracey and David and Brian in Service, owning one of your vehicles is a pleasure. I have never been treated quite like what I receive from Sun Motor Cars. Your new facility is extraordinary in every respect. My congratulations to a fine team and some wonderful people. Thanks.
Dick McFarland on Customer Service
2009-03-04
Testimonial
Value and Professionalism
2009-03-02
I made the mistake of trying a private service center in York to repair my check engine light. It was expensive and not fixed correctly. I took my car to Sun and it was fixed at a fraction of the cost and of course, performed correctly. I learned my lesson, let the professionals at Sun fix my ML.
Brad Foltz on Value and Professionalism
2009-03-02
Testimonial
Value
2009-02-26
From greeting to pick up this was the absolute best service experience that I have ever had with any product. In this economy and market place it is easy to pick the less expensive service. Your people make it very hard to do that. Bravo.
Steve Kelly on Value
2009-02-26
Testimonial
Customer Service
2009-02-12
A truly outstanding dealership with an extraordinary staff. Best I have ever seen. Keep up the good work.
R. B. McFarland on Customer Service
2009-02-12
Testimonial
Customer Service
2009-01-15
The reason I have a Mercedes is because of this dealership. They understand the word service and do great work.
Martin Essig on Customer Service
2009-01-15
Testimonial
Traveling
2008-12-02
We would like to take this opportunity to thank and commend your receptionist, Julie, as well as Mike House, Brooks Hemauer, and Tommy in the service department, for their dedication and commitment to "getting us back on the road" when our 2007 E350 became disabled. The car was towed into your dealership around 11:45 a.m. on Saturday, November 29. This was just 15 minutes from the Service Department closing time on Saturday. We were traveling back to Greenville, South Carolina, our home, and was completely at their mercy of repair. They spent the next two and a half hours diagnosing the cause, a faulty fuel pump, which they then replaced. We greatly appreciate the efforts of all parties and wish to acknowledge the imposition placed on their Saturday afternoon of a holiday weekend. Our only exposure to Sun Motor Cars has been through these individuals. They were most courteous and attentive to our vehicle. Please express our thanks to these individuals. We trust you are proud of your staff and their representation of the Mercedes brand.
